There have been reports about the left Joy-Con for the Nintendo Switch desynching from the system when playing with it in the wireless TV mode. Videos have popped up, and it’s been mentioned in articles quite a bit. The actual verified purchase reviews don’t mention the issue as much, but the problem was obviously widespread enough to reach the ears of Nintendo.

Speaking with Time, a representative for Nintendo clarified that the desynchronization happening between the Joy-Con controllers and the Nintendo Switch is a “not significant” number…

“The number [of Joy-Con replacement or repair requests received] is not significant, and is consistent with what we’ve seen for any new hardware we have launched.””

This was provided as a statement to follow-up on Time drilling Nintendo of America president Reggie Fils-Aime about the various issues plaguing the Nintendo Switch during launch.

Reggie had originally stated that they are well aware of the issue and they’re engaged in continual feedback and communication with consumers in order to resolve the issue, saying…

“Specifically on Joy-Con syncing, all I can tell you is that we are aware of and have seen some of the reports. We’re asking consumers a lot of questions. That’s why we want to get consumers on our help line, so we can get as much information to understand the situation as possible. And so we are in a fact-finding mode, to really understand the situation and the scenarios. And with that information, we’ll look and see what the next steps are.”

YouTuber GameXplain actually did a troubleshooting guide to explain what’s causing the issues and how the desynching is taking place, putting together a near seven minute video to cover the problem.

They surmised that it’s a connectivity issue – when certain objects obfuscate the line of communication between the Joy-Con and the Switch unit.

Of course, this still doesn’t explain if this is a hardware issue, a software issue or a firmware issue. Most people are suspecting it may be a hardware issue, while others feel as if the problem could be fixed with a firmware update.

Details on the root cause of the desynch wasn’t addressed by Reggie or the Nintendo rep, but hopefully with the second batch of Switch units coming off the assembly line, the issue will be fixed.